We’ve all done it.

We’ve all silently criticized the guy weaving through traffic on the freeway, muttered unkind comments under our breath about the clueless salesclerk when we’re in a hurry or had impatient thoughts about people making choices we deem ridiculous and “inappropriate.”

That’s how...

The other day I sat down to create a free online event. I’ve done this countless times and know exactly how to navigate the platform. It’s usually fast and easy. Not this time.

I found myself retyping the same content over and over, trying to load it correctly. When I realized how long this was dra...